As part of our commitment to customer service and quality we regularly survey clients at the end of a project to find out how we performed and how we can improve. The Customer Thermometer is one of the tools we use to engage with our clients for feedback on our work.
We have analysed our client feedback results for 2022 and are delighted to announce that 93% of clients who responded to the survey gave us either a good ‘green star’ rating (21%) or excellent ‘gold star’ rating (72%). The remaining 7% provided valuable feedback which will enable us to make continuous improvements, so we can continue to meet and exceed our clients’ expectations wherever possible in the future.
Don’t take it from us, read below what some of our clients said:-
Ryan Riches from Western UK Estates (NW) Ltd commented:
“Joe & Jack of the Anderson Acoustics team was extremely helpful when providing acoustician services for our development. Offering informed and evidence based proposals to overcome sound insulation challenges on the scheme”
Herb Nahapiet from Fitzherbert Community Hub said:
“Emma who was the principal acoustic engineer was always responsive, collaborative, and professional, understanding and incorporating the social needs and values of the project. What more could a client want?! Having been a client who engaged design consultants around the world on a variety of projects for decades, I would have no hesitation in re-engaging Emma again”
Geshemu Chapatarongo from J Murphy & Sons Ltd fedback:
“Monitoring was set-up quite timelessly with J Murphy able to receive reports throughout the whole period. This enabled the local authority to issue us with a S61 license quicker than anticipated”
Martin Doherty from Dublin Airport Authority Plc commented:
“Excellent service as always. The team bring new and innovative ideas to the project and follow through on delivery. Keep up the good work”
Sam Hassani from HPS Property Development Ltd said:
“As a developer I deal with consultants everyday, hand on heart it has been years since I have seen a company providing this level of service. The engineers made every effort to fit with in my schedule. They carried out the assessment and provided the report in 14 days from the day of my instruction at a reasonable price”
Kerri Cheek from London Bus Services Ltd fedback:
“We are really pleased with the service we have been provided by the Anderson Acoustics team, they have been insightful and helpful, providing essential expertise to a complicated project. I have already recommended them for similar work and will continue to do so. I’m more than happy to provide a reference. Massive thanks to Grant and Eduardo!”
Nikoletta Christou from Lush Retail Ltd commented:
“Excellent service. Special thanks to Grant for the quick response to the quote request; to Pau for being available every time I had a question and delivering the project within the time constraints we agreed and to Jack for the great report! Hoping to work with you again”
If you are considering working with us and would like to find out how we can add value to your project we’d love to hear from you.
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